A few months ago, I started having printer problems and called a HP Tech. After just a matter of minutes he determined my printer was fubar. I have no clue how he knew as he did almost zero "testing", but the determination was made immediately after I gave him the serial number (which determined it's age). Personally, I think it was a defective ink cartridge as there was ZERO problem until I ran out of ink and replaced the cartridge. Long story short, he sold me a new printer. The rub is, it took over a week to get here and I could have bought the same exact printer at Best Buy 10-mins from my house, for the EXACT same price (to the penny).

After less than a month, it started giving me problems. I called Tech Support and after 3-4 different techs worked with me and a wasted day fiddling with it, we finally got it up and running. Another month goes by and it's fubar again! I screwed around with it for 2+ hours Thursday night (Tech was closed), to no avail. I called the minute HP Tech Support opened on Friday morning. After SEVEN frigging hours and being passed around between "somewhere in the states" to India, it still wasn't fixed. I was talking with someone that sounded as if English was their first language and was told the case was being escalated to their Engineering Department (not sure of the dep't actually, but you get the idea) and I'd be receiving a call within 15-minutes. I'd talked to so many "techs", I felt like they were "kicking the can down the road". After waiting 2 frigging hours for that 15-min. call-back that never came, I called again .... and was back to India! He had me go through the same procedure I'd already been through a half dozen times and finally said, "You have a bad printer!" Well duh Sherlock, I suggested the same to the first tech earlier in the morning, but they continued "diagnosing".

NOW ... they're sending me a replacement and I'm to put my old printer in the box and send it back to them or I'll be charged for the replacement. Estimated time to receive the replacement? I was told 3-10 days! Ha! That's a pretty big window, but what'cha gonna do? So, I "may" receive it tomorrow ... or it could be THE FOLLOWING Monday ... who knows? The crappy thing is, with no printer, I have to shut down my eBay store as I can't print enclosures or shipping labels, etc.

I should'a just gone to Best Buy and been done with it.