BM - Thinking of it a little more. It makes no sense that the upload would be higher than your down load. Are you uploading videos, pics, regularly, and more, than you are watching them? Also, is anyone playing on-line video games? Multi-player games will be more even with upload / download usage they are updating environments around the player but relaying the player actions up. Other thing could be if you don't have a secure WIFI connection.