WARNING!! Thump post follows
Alright, I had a shit-load of eBay sales over the weekend. Last night (very important you understand this was LAST NIGHT ... Saturday) I'm printing up the little personalized inserts I enclose with anything I ship ... then getting ready to start printing my shipping labels afterwards. Boom! My printer runs out of ink. No prob. ... I slip in a brand new HP ink cartridge. I go to print another insert and zilch ... my printer spits out a blank sheet of paper! Actually, it printed the note VERY lightly ... kind'a a gray color ... very faint. I print a test sheet and I get all my colors, just no black (which is all I REALLY need). I go through all the trouble-shooting suggestions ... align everything ... clean the heads ... etc. etc. No change. Ok, maybe I have a bad ink cartridge (expires Feb. 2015), so I replace it with ANOTHER new cartridge (Exp. May 2015) ... nada! So I call Hewlett Packard's help-line. I get a VERY nice young lady on the phone, but she has a heavy Indian accent and every 30-45 seconds I was saying, "I'm sorry, what did you say?" After an hour on the phone, following her directions, dumping my cookies, deleting all my history, re-booting, yada yada yada ... I still had no black print.
Ok, she turns my case over to their Engineering Department. Ooops, they closed at 10:30 PM (Central time) and it's now 11:00 PM (midnight for me!). She assures me they will call me first thing in the morning. I mention it will be Sunday and I'm informed they work 7 days per week ... they open at 8:30 am Central and will call me no later than 1 hour later (9:30 - 10:30 here). I go to bed. Sure enough, at 9:45 this morning (my time), the phone rings. It's the same girl. I mentioned she sure works crappy hours ... I was just talking to her at 11:00 pm last night and here it is 8:45 ("her time") in the morning and she's already back at work! She informed me she never left and and is getting off work in about a half hour. Ok. She said Engineering is open now and she wanted to follow up with me and transfer me to them before she left work. Wow! Now THAT'S good customer service! Great follow-up! She tells me to hold the line and she'd transfer me to the Engineering Dept. Ok, now I get the usual music with occasional interruptions letting me know they have a high call volume and apologize for the delay. After 5 mins. or so on hold, the same rep. comes back on the line and she too apologizes for the wait and tells me someone will be with me asap. I sit on hold listening to music for a couple more minutes and .... CLICK .... rrrrrrrrrrrrrr. I get cut off! Damn!
I call back, go through 10 minutes of "if you want this, push number whatever, etc etc etc". I finally get some dude (with an even heavier Indian accent) and now I'm saying, "I'm sorry, what did you say?" about every 10 seconds! I go through the whole story again ... he pulls up my earlier complaint on his computer and informs me, "The Engineering Department will not be open for another 4 hours!" Huh? What happened to 8:30 (Central). He again said, it would be 4 hours before Engineering is open and they will contact me right away. He says to make sure I'm near my computer when they call so that I can make any changes necessary to get the issue resolved. Now I realize I'm going to be stuck at home ALL day awaiting their call. Arrrgghhh! Oh well ... I HAVE to get it fixed today!
Fast forward to just a few minutes ago ... it's almost 8:00 pm here. I call HP Customer Service and go through all the b/s "push this for that" crap and FINALLY get through to a customer service rep. ANOTHER HEAVY Indian accent! I go back and repeat all my woes. He informs me they are aware of my problem and the Engineering Department will be calling me as soon as they open. "HUH!!! They're closed now?" He says, "Yes, it's 4:00 am here and they won't open for another 5 hours!"
"Wait a danged minute! Where ARE you?"
"I'm in India!"
"And where is your Engineering Department?"
"They are here and will be open in 5 hours ... they should be calling you shortly after they open as your case has been turned over to them."
"Are you NUCKING FUTZ? That will be 1:00 - 2:00 am here!!!!"
"Yes, they should be calling you soon after they open."
"Why didn't they call me today as promised?"
"The Engineering Department is closed Saturday and Sunday ... it's 4:00 am Monday morning ... they will call you after they open at 9:00."
ARRRRRRGGGGGGHHHHHHH!!!! I SWEAR I'm not making this up!
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Originally Posted by quercus alba
