A while back I mentioned an issue I am having with getting a replacement drill for one I purchased but turned out to be faulty. The problem still exists.
It all started back on Dec 26, 2013 which is when I first called the company and was promised a replacement. Took 90 days, a number of phone calls, and even more emails before a "replacement" showed up at my door. The problem was that the replacement for my 18 volt $169 1/2" drill was a 12 volt $99 3/8" impact driver.
A couple of more emails with no response so I called the company on March 6th and was assured a new drill would be on my doorstep in 5-7 days. NOTHING!
Several more emails have been sent but none replied to. Where do I go from here?
Would like to contact a higher-up but not sure how to go about it. Any thoughts?